Frequently Asked Questions



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Q: How can I contact you? 
A: tel: 800.678.1612   (M-F: 6a-4p PT, 9a-7p ET)
    email: info@DogWasteDepot.com   
    fax: 800.583.2169   
    address: 12316 World Trade Drive STE 102,
    San Diego, CA  92128
 
We're a real company, with 15 full-time team members and our own 40,000 sf warehouse. We're not a 'virtual' business that uses order fulfillment or answering services, or doesn't list a physical address, or forces you to use an online form to contact a 'virtual' person. Call us, 6a to 4p  PT  Mon-Fri, and speak with a real person. Doesn't that make your day a lot easier?
 
Q: Do your bags fit other dispensers?
A: We guarantee our bags will fit. If they don't fit your dispensers, we'll send you our trademarked ONEpul®, The MittN Bag, Roll Bag or Tie-Handle Bag dispensers for free.
 
Q: Is it easy to purchase from Dog Waste Depot®?
A: Yes. It's easy as 1,2,3.  
 
1) Municipality, County, Gov't, Property Manager or Established Business-- you're automatically APPROVED for Net 30 terms. How's that for easy? 
 
2) No forms to fill out, no account number issued, no red tape – none of that nonsense our competitors put you through. How's that for easy?  
 
3) We accept purchase orders from municipalities and established businesses. Choose BILL ME NET 30, at checkout. Your order ships today. We'll send you an invoice and our W9, or you can download it HERE, so you can easily set us up as a vendor and pay by check. Or, you can pay with a credit card. If you prefer to phone, fax or email your order, that's OK, too! How's that for easy?                                                                                                                          
We KNOW you're busy. That's why our easy-to-use website, and how we treat our customers, is all about business – getting you what you need, at the cheapest price, shipped same day, with no hassle, no fluff and no nonsense. Our website doesn't have 'blogs', or contrived 'stories of dog adventures', or anything else to distract you from getting what you need – and what you need is to place your order, so you can get back to your busy day. You can place an order in less than 60 seconds online, by phone, fax or email. It's that easy! You're a professional and we treat you like one.
 
Cut through the nonsense our competitors use to try to convince you that their over-priced bags are 'worth it'. They tell you their company is dependable, experienced, blah, blah, blah – all 'spin' to avoid the real fact that their bags and stations are ridiculously OVERPRICED! Don't fall for their double-talk. Call us for a sample of OUR bag and THEIR bag. Then, YOU decide who is hype and who is REAL – real, honest value! 
 
Q: Are all dog waste bags basically the same?
A: Yes. They all use the same material – High Density Polyethylene (HDPE) or Low Density Polyethylene (LDPE), or a blend. And most bags are so close in thickness that it is impossible to 'feel' the difference between a .80 mil bag and a .70 mil bag. Those slight differences don't make any difference in picking up waste! So, when an overpriced supplier tries to tell you that their bag is 'better' and worth DOUBLE our price – that's just pure nonsense.  In fact, it's highway robbery! When they tell you their high prices are 'fair', ask them fair for who-- you or them? 
 
Ask them what they mean when say their bags are better 'quality'. Do they have a lab test that shows their bags are better, or higher quality? No, they don't. They'll fumble around for an answer and then have to admit that all dog waste bags get the same job done – they all pick up dog waste.
 
A dog waste bag is a commodity – price is all that matters. And, nobody ever beats DOG WASTE DEPOT's cheap prices. Our case of 2000 ROLL BAGS is $39.99, FREE SHIPPING. Nobody beats that!  
 
Q: Are your prices special or for limited time only?  
A: Nope. These are our everyday, cheap prices. You get the same low price if you order 1 or 100. We mean it – Cheapest prices, period.
Dog Waste Depot is the fastest growing dog waste products supplier in the USA!  
 
Q: Do you accept Purchase Orders (POs)? 
A: Absolutely. We will ship and bill you Net 30 terms. 
 
Q: Why compare Price Per Bag instead of Price Per Case?
A: Some suppliers offer different case pack quantities, so you can't always compare the case price to find the lowest cost. You need to calculate the price per bag. To do that, take the price per case and add the shipping, to get the delivered case price. Then, simply divide the delivered price per case by the number of bags per case, to get the price per bag. Then, compare the per bag price and choose the lowest. HINT: It's always Dog Waste Depot®!   
 
Q: Why Compare Delivered Prices?
A: Dog Waste Depot® NEVER charges for shippingFREE SHIPPING, always. Almost all of our competitors charge for shipping. Some have such outrageous shipping charges that add 20-50% MORE to the cost of the product you ultimately pay for! Always add the cost of the product AND the shipping, to get the true, DELIVERED PRICE.   
 
The most outrageous are tiny suppliers using fulfillment centers that charge enormous order picking, storage and shipping fees that have to go somewherethat somewhere is into the HIGHER, OUTRAGEOUS prices they charge you!  Never buy from an overpriced supplier that ships from a fulfillment center! 
Choose Dog Waste Depot®Free Shipping, always. Cheapest Prices, period.
 
OUR PROMISE-- If we can't beat the price you're paying now, for a comparable bag, we'll ship you a year's supply of our bags for FREE! 
 
Q: How do I select the lowest price supplier?
A: Our competitors use gimmicks to deliberately try to confuse you. They use words like "as low as", "freecall for details", "only with coupon", "limited time", "hurry, while supplies last", "20% off, today only",  "subscription program required", etc. They intentionally make it difficult to actually figure out their prices! If they are offering something for "free", why should there be any 'details' to call them about, unless it's really not 'free' at all? When you can't figure out their prices or they use 'bait and switch' tacticsrun and find an honest supplier! Dog Waste Depot® is totally transparent and honest about our prices, products and service. 
 
Q: You have a FIVE STAR  review rating – why don't your competitors?
A: Our certified FIVE STAR feedback rating means that actual customers have given us their highest rating. No competitor beats our awesome FIVE STAR customer feedback rating! In fact, we're the ONLY dedicated dog waste products company with a FIVE STAR FEEDBACK RATING!  * * * * *  
 
Q: How can your prices be SO cheap compared to all the higher priced competitors? It must be lower quality, right?
A: Wrong. We built a business that cuts OUT the middleman and distributor. We sell direct to you. That saves 25%. We don't use a fulfillment warehouse. That saves another 16%. We produce in huge volumes, allowing us to lower our costs by 19%. Because of our huge volumes, we have great shipping rates with all the carriers, saving another 12%. The hard work we did to create our efficient, high-volume business model, allows us to produce bags and stations, with the highest product specificationsfor a delivered price that's up to 70% lower than theirs. Our competitors don't know what to do, so they try to convince you that our quality must be lower. The only thing 'CHEAP' about us is our PRICE and our competitors can't stand that fact
 
Q: Is Dog Waste Depot® the lowest price in the USA? 
A: Yes. Don't be fooled by competitors that say "as low as $X". That's the old  'bait and switch'. You only get that $X price when you buy enormous quantitiesand even when you do, their prices are still not as low as Dog Waste Depot!  Our competitors KNOW we're the lowest priced, yet they continue to say that they have the lowest prices on stations and bags. What else are they lying to you about?
 
Q: Do I have to buy large quantities to get your cheap prices?
A: Absolutely not. You get the same CHEAP price whether you buy 1 or 100. Not so with our competitors. They force you to buy large quantities to get any price reduction and even THEN, their prices are still higher than Dog Waste Depot® prices!
 
Q: How many bag dispenser and bag types are there?  
A: The two most common types of commercial dispensers are – the Roll Bag dispenser and the Header Bag dispenser. If your bags are on a continuous roll, which requires the user to pull out and tear off at a perforation, then you use the ROLL BAG style. If the bags are FLAT PACKED and hang from rods or hooks inside the dispenser, then you need our trademarked ONEpul® Bag or The MittN Bag (header/card/mitt style). We offer a 4th style, the Tie-Handle Roll Bag, which fits all HD Supply®/Poopy Pouch® tie-handle dispensers. 
 
Q: How many bags do your dispensers hold?
A: Our Roll Bag Dispenser allows 3 rolls (600 bags) at a time to dispense and stores 2 back up rolls inside for a total of 1000 bags! No other roll bag dispenser holds or dispenses more! The ONEpul® and The MittN Bagdispenser holds and dispenses 800 bags at a time. No other header dispenser holds more! Our Tie-Handle bag dispenser holds and dispenses 800 bags.
 
Q: What about dispensers that convert from one bag to another, use inserts, or other contraptions?
A: LOL! More nonsense! From our 28 years of history in the dog waste products business, the BEST choice is to select a dispenser that is built specifically for the bag you have selected. The reality is that you're not going to switch back and forth between bag styles. That's just hype from companies that want to sell you their 'contraptions'. Remember the car-boat... the car you drove into the water and it was suppose to function as a boat, too? It even had a patent! That never worked out so well either, did it? Multi-purpose products usually don't fulfill any purpose very well.
  
Playing around with dispensers that convert from one bag to another is asking for trouble. Those 'multi-bag' dispensers can create user inconvenience and confusion. Those 'combo' dispensers might be able to hold 2 or 3 different bags, but they don't do a very good job of dispensing any bag. They don't give you more flexibility, they actually give you more headaches! So, do what the professionals do--- use a dispenser that was made for the bag style selected.
 
Q: What's The Dispenser Swap Program?  
A: Dog Waste Depot's® Dispenser Swap Program lets you change 
your bag dispensers FOR FREE anytime you wish to switch to one of our other bag styles. So, avoid contraptions and multi-bag dispensers that hold 2 bag types in 1 dispenser.
Your
BEST CHOICE
is a dispenser that was designed for your bag. Let our 40,500+ customers be your guide!
 
Q: How many bags do I need to start?
A: In a Dog Park, usage is 500-2000 bags per month, per dispenser. In a Condo/Apartment or HOA setting, plan for 300-800 bags per month. Usage can vary widely however. The Dog Waste Depot warehouse is fully stocked and we ship every order the same day, so you never have to overstock your inventory. 
 
Q: Are your Stations made from Aluminum?
A: Our Stations are built from commercial grade, rustproof, heavy gauge aluminum. Our steel posts are the same, heavy-duty, U-channel posts used by most municipalities. But, we're the only supplier that electrostatically powder coats, not paints, its steel posts. Smart managers specify powder coated steel posts, because the aluminum posts, or thinner U-posts, some competitors sell are just not strong enough for commercial use. Some competitors sell plastic stations that crack and fade, or steel cans and steel dispensers that rust. Dog Waste Depot offers a rustproof, commercial, aluminum, powder-coated station, with a 5-Year Warranty for $199.99, free shipping. Nobody beats that!
 
Q: Is Installation of a Dog Waste Station easy?
A: Yes. We send complete instructions with each station. Allow 30-45 minutes for installation. No special skills or special tools required (2 adjustable pliers, shovel or post hole digger, a bag of ready-mix cement). Every Dog Waste Depot team member is required to pass our Station Installer Certification. So, you can always call us for expert installation advice.
 
Q: How fast do you ship?
A: All orders received by 6pm ET are shipped the SAME DAY. We stock everything in our own warehouse and ship with our own staff, the same day you place the order. No drop shipping from a remote warehouse, and no back orders, ever!
 
Q: How fast will my order arrive?
A: Northeast/Mid Atlantic 4-5 days; Southeast/Mid West 3-4 days; Southwest, West, Northwest 1-3 days. We ship from our own warehouse – not a fulfillment warehouse.
 
Q: Can I get an automatic shipment every month or on the schedule I request?
A: Yes. Just let us know what you need, how often, and we'll do the rest, perfectly.
 
Q: Do I have to buy through a distributor?
A: No, we ONLY sell direct to our customers. You SAVE money buying direct, instead of paying a distributor mark-up. We're the best and cheapest Dog Waste Products Company, specializing in selling DIRECT to Professional Managers! Why would anyone buy through a distributor and overpay? It's the internet age – distributors are dinosaurs.
 
Q: Why is Dog Waste Depot® my Best Choice?
A: Don't judge us by what we say – judge us by our loyal customers. If our quality, price and service wasn't that good, would 40,500+ customers have made us the #1, low-priced, commercial dog waste products supplier in the USA? We thank each and every one of our loyal customers. (And,we thank our over-priced competitors, too!)  It's official--- Our company is the largest and oldest supplier of commercial dog waste bags in The USA!
 
Q: Why is Dog Waste Depot® such a large and dependable supplier? 
A: Our company actually produces bags and stations, under private label, for some other well known brands. How's that for a testimonial? We even make bags and stations for some of our competitors! We know the dog waste products business better than anybody. Our company has been supplying a full line of dog waste stations and bags, direct to end users, since 1989, longer than any other dog waste products supplier. Cheapest prices, period.
 
Q: Why are Dog Waste Depot® prices so "cheap", compared to competitors?  
A: Yes 'cheap' – we're proud of that word! We simply know how to do it better, faster and price it cheaper than everybody else. This is all we do. We're not in politics, or working part time jobs somewhere else, or selling 100,000 unrelated products. We don't use fulfillment warehouses, or answering services, or distributors. We don't hype ourselves on social media. We don't exaggerate our size, capabilities or product specs. We're here working hard, FULL TIME, for YOU, to bring YOU the CHEAPEST prices on bags and stations. FREE SHIPPING, TOO! We dare our competitors to BEAT our cheap, delivered prices. They charge higher prices and expect YOU to pay for their inexperience, inefficiency and lack of focus. If you pay more than our cheap, delivered prices, you're being gouged by our competitors. And that's just plain wrong.

Q: What's the
Dog Waste Depot® Advantage? 
A: We ONLY use high-speed, highly-efficient equipment to produce our products. We're THAT large. And that large VOLUME brings our costs way down lower than anyone else's! So, we can sell the same size, thickness and quality bag at a price that's CHEAPER than anybody else's. In fact, we can sell at a price that's below what some of our competitors actually buy their bags for. That drives our competitors totally crazy! 
 
Q: What's Dog Waste Depot's mission? 
A: Our success is rooted in the classic story of the dedicated work ethic that built this great country. Our full-time staff ranges from 18 to 87 years old – single, married and single parent. We're all here to get the job done for YOU. We work harder than any other dog products supplier to fulfill our mission – to give YOU, our customers, the Cheapest Prices, period.
 
Q: What's THE DOG WASTE DEPOT® CHALLENGE? 
A: Call us and we'll send you OUR bag and ANY competitors' bag you choose (Our competitors would never dare do that). Then you can compare and make your own decision. If you want to keep overpaying for THEIR bag, you can do that, or you can switch to the CHEAPEST PRICE in the USA and save money....real savings you can spend elsewhere in your budget, or put on your bottom line. 
 
Q: What payment methods do you accept?
A: We accept checks and credit cards – VISA, MC, American Express and Discover. PayPal, too! If you're a municipality, property manager, or business, we can bill you net 30 days and you can pay the invoice by check or credit card. Just select the BILL ME NET 30 DAYS option in the shopping cart. If you are an individual customer, please select credit card or PayPal, only.
 
Q: What size are your bags?
A: Roll Bags are 8" W x 13" L and fit ANY roll bag dispenser. The roll itself is 8" W x 2.75" D. Our trademarked ONEpul® bags are 9" W x 14.5" L and fit all header/mitt style bag dispensers. Tie-Handle bags are 7" W x 15" L, and fit all Poopy Pouch® jumbo roll dispensers; and The MittN Bag™ header bags are  8-1/2" W x 12" L with 5" end gusset pouch, and fit all header/mitt style bag dispensers, including Mutt Mitt®.
 
Q: What are the case pack quantities?
A: Our Roll Bags come in a master case of 2000, 4000 or 6000 bags. Our trademarked ONEpul® Bags come in a box of 800, or a master case of 3200 (4 boxes of 800). The Tie-Handle Bags are packed 2400 bags (8 rolls of 300) and The MittN Bag™ header bags are packed 2000 bags (20 headers of 100) per case.
 
Q: What's the story on bio-based bags? 
A: If our competitors claim that their bags have bio-based content, or agricultural content, or are made from bio-film, or are biodegradable, compostable, oxo-biodegradable, or earth-friendly, ask them for proof, in writing. We recently sent a competitor's bag to a certified lab for testing and the results showed that the competitor's bio-film, 38% agricultural product, claims were 100% false their bags contained no bio-content at all! They'll do anything to try to compete with Dog Waste Depot® – even resort to deceptive and illegal product claims. Don't let them deceive you. The Federal Trade Commission has outlawed all such claims.
 
LEGAL WARNING: The Federal Trade Commission has made it illegal for dog waste bag manufactures to make any environmental bag claims.  If you buy bags that claim to be bio-based, or oxo-biodegradable, degradable, or environmentally friendly, and you distribute those bags to your residents under those pretenses, you may be legally liable for those illegal claims. Read through our competitors' websites. If they make any bio-based, bio-film, degradable or oxo-biodegradable claims, don't buy their bags. You don't need a lawsuit from the Federal Trade Commission, or from your residents!
 
Q: Can you ship anywhere?
A: We ship for FREE to our 48 contiguous states. Email or call for reduced shipping rates to Hawaii and Alaska. 
 
Q: Are you a middleman or manufacturer?  
A: Manufacturer. Our products are made for us in our partner factories. We warehouse every item in our own, fully staffed, spotlessly clean, 40,000 sf facility.That's how we're able to provide same day shipping service and low prices. We don't use distributors or 'fulfillment centers' to process your order. That would only add to our costs. We've been in the dog waste products business for 28 years. Buy with 100% confidence
 
Q: Why is Dog Waste Depot® so popular with property managers?
A: We're the largest, low-priced supplier in the USA. We have our own warehouse staff and office staffwe don't use 3rd party fulfillment centers, like competitors who can't afford their own warehouse/office. Those fly-by-nights operate from a laptop computer and pretend they are a real 'company'. Ask them for their physical office and warehouse address, then Google it. Chances are it's a UPS store, or a fulfillment warehouse, or their home. Using 3rd party warehousing only adds to costs and explains why they can't sell as CHEAP as Dog Waste Depot. Those tiny, wanna-be vendors don't have the financial ability or operational experience to invest in their own warehouse/office operations and staff. They probably don't hold much inventory and will run out just when you need your order the most. Don't take the risk!
 
Q: Are you experts in dog waste products? 
A: Yes. We only sell commercial dog waste products and we don't outsource anything. Some competitors outsource their warehousing, shipping, phone answering, suppliers, logisticsso how can they possibly be 'experts' if they outsource it all? The simple answer is that they can't, and they aren't. 
 
Avoid competitors that pretend they are something they aren't. Ask them if they use a fulfillment warehouse or if they have an actual warehouse that they operate themselves with their own employees who directly supervise their inventory's security and safety. Ask them if the person who answers the phone is an answering service or a company employee. Ask them if they have part time jobs or other outside positions or commitments. Ask them how many years experience they have in the dog waste products industry, not in some other business or local politics. How does non-specific experience benefit you? You need a full-time dog waste products expert! 
 
How will you explain to your colleagues that you made a big mistake and that station you bought from a tiny, fly-by-night needs warranty replacement and they're out of business. You're out of luck!
 
Call us – and get the real, genuine deal – at half their price! Don't let them fool you! You're too smart for that!  
 
Q: Will you be here tomorrow? 
A: Yes. We've been in the dog waste product business since 1989, always 100% in-stock, in our own, fully company-staffed, office and warehouse. Dog Waste Depot® never runs out of supply! You can rely on us, just like our 40,500 customers do!
 
Q: What if I'm not 100% happy with my purchase? 
A: That's easy. If you're not 100% happy with the quality, or performance, of any of our products, we'll accept return for full refund, or we'll replace the item – you decide. We'll even pay to ship your order back to us. We're not happy, 'till you're happy.
 
Q: Why are your bags and stations a much better value than competitors?
A: Three very simple reasons:
1) We sell direct, so there is no middleman mark-up.
2) Our prices are the lowest in the USA.
3) We are committed to helping communities establish a dog waste program, to make our environment as healthy and clean as it can be. 
 
ONEpul® is a registered trademark of ZW USA INC. All rights reserved and enforced. 

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